Changed your mind? No problem.
Cancel free any time before dispatch, and return eligible items within 30 days. Simple, transparent, and reviewed by a licensed pharmacist for your safety.
Before dispatch
Full cancellation, instant refund
0–30 days after delivery
Return eligible unopened items
Damaged / wrong item
Report within 48 hours of delivery
After 30 days
Case-by-case for manufacturer defects only
Cancelling an order
Free of charge — as long as it hasn't been dispatched.
1. Open your order
Go to Your Account → Orders and pick the order you want to cancel.
2. Tap Cancel
If it hasn't been dispatched yet, you'll see a Cancel button — one tap and it's done.
3. Instant refund
Any amount paid is released back to your original method or wallet automatically.
Returning an item
30-day window on eligible, unopened products.
1. Request within 30 days
Start a return from Your Orders or the Refund Center within 30 days of delivery.
2. Pharmacist review
A licensed pharmacist checks eligibility for safety and compliance.
3. Ship it back
We email a prepaid label for approved returns — drop it at any carrier point.
4. Get your refund
Once received and inspected, refunds are issued within 3–5 business days.
What you can return
- Unopened items with the manufacturer seal intact
- Wrong item shipped or an incorrect quantity
- Item arrived damaged, defective, or expired
- Sealed accessories, devices, and wellness products
What can't be returned
- Opened or partially used medicines (health & safety)
- Temperature-sensitive items once the cold chain is broken
- Prescription items already dispensed to you
- Gift cards, downloadable items, and clearance/final-sale goods
How your refund comes back
Pick whatever suits you when you start the return — wallet credit is the fastest.
Original payment method
Card, bank, or crypto refunds return to the source you paid with.
Store wallet (fastest)
Choose wallet credit for an instant refund you can spend right away.
Replacement
Prefer a like-for-like swap? We'll ship a replacement at no extra cost.
A quick safety note on medicines
Once a medicine leaves pharmacy control it can't be re-dispensed, so opened items aren't returnable. Temperature-sensitive orders should be reported within 2 hours of delivery. If anything arrived damaged, wrong, or expired, we'll always make it right.
Common questions
How long do refunds take?＋
Cancellations before dispatch are refunded instantly. Approved returns are refunded within 3–5 business days of us receiving the item — wallet credit is immediate.
Do I pay for return shipping?＋
No. For approved returns we email a prepaid shipping label. If the return is due to our error, it's always free.
My order already shipped — can I still cancel?＋
Once dispatched it can't be cancelled, but you can refuse delivery or start a return within 30 days for eligible items.
What if my medicine arrived damaged?＋
Contact support within 48 hours with a photo. We'll arrange a free replacement or full refund right away — no need to ship damaged medicine back.
Still need a hand?
Our support team replies within 2–4 business hours, 24/7. We'll sort out any cancellation, return, or refund for you.